"How long does processing and shipping take?"
Processing takes 1-2 weeks. Products are produced twice a month based on preorders. After complete processing, domestic shipping takes 3-5 business days and international shipping takes 7-21 business days. Holidays and weekends do not count as a business days.
"What is the shelf life of the products?"
Each product lasts up 2m-12m, the exact expiration date is indicated on each individual item.
"Do I have to refrigerate the products?"
All products besides the oil, cleanser, and clay wash may require refrigeration after 2 weeks of opening. Do not store products in shower or in hot/humid climates.
Do I have to be natural to use the products?
No, the products can be used on relaxed, transitioning and natural hair.
Do the products work on type 4 hair?
Yes, the shampoo, deep conditioner, Berry "Honey" 4in1 Conditioner, oil blends and buttercreme' work well for type 4 hair.
“I have a dry, flaky, itchy scalp, which product(s) can reduce those problems”?
The Blueberry Conditioning Cleanser, Kokum Butter Deep Conditioner, Jojoba Rosemary Mint Oil and Rosemary Mint Leave in contain peppermint, rosemary and/or teatree extract that soothe dry itchy scalp.
“I have trouble with definition, which product(s) should I use”?
Hydration is key for achieving maximum definition. Start off by cleansing the hair deep with the Blueberry Conditioning Cleanser or Clarifying Clay Wash, follow up with the Berry Honey 4 in1 Conditioner and/or Kokum Butter Deep Conditioner. For styling; use the Rosemary Mint Leave in or the 4in1 as a base. As a cream use the Curl cream or Butterecreme'. Final step would to be seal the moisture with the Jojoba Rosemary Mint Oil and/or Styling Gel. Allow set/twists/braids to completely dry before unraveling style for the best results.
“I have trouble sealing my ends, which product(s) should I use”?
Seal with the Jojoba Rosemary Mint Oil. For kinky hair; use the Buttercreme' along with the oil.
“My hair is super dry and it doesn’t seem like it’s growing, which product(s) should I use?
All the products assure moisture and hydration. The Kokum Butter Deep Conditioner will restore moisture and it also stimulates the scalp getting the blood flowing for growth.
Can these products be used on children and men’s hair?
Yes, the products are safe to use on children ages 1 and up if you want to use the products with Peppermint Oil. Any other product is safe to use. Keep product away from child's eyes. Men can use the products as well.
"What products work best for sebborheic dermatitis?"
The cleanser, deep conditioner, leave in and oil blend work best. All contain essential oils that help relieve dry itchy scalp. Tea tree, rosemary and peppermint oil are in this combination of both products.
"Which products work best for high porosity hair?"
The deep conditioner, leave in, Styling gel, oil blend and creams.
"Which products work best for low porosity?"
Everything works well for low porosity strands. The items with protein contain one that is small enough in its molecular form to penetrate low porosity hair.