Frequently Asked Questions

How long do processing and shipping take?

Processing takes 3 to 12 business days, and pre-orders take 2 to 4 weeks to process. After complete processing, domestic shipping takes 3 to 5 business days, and international shipping takes 7 to 21 business days. Holidays and weekends do not count as business days.


What is the shelf life of the products?

Our products last anywhere between 2 and 12 months after breaking the seal. On each product label, you'll find the shelf-life of the product.


Do I have to refrigerate the products?

After two weeks of opening, all products besides the oil, cleanser, and bounce boost may require refrigeration. Do not store products in the shower or in hot/humid climates.


Who can use these products?

You don't have to have natural hair to use our products; people with relaxed, transitioning, or natural can enjoy them as well. Products with peppermint oil are not safe for children under one; however, all our other products are safe to use.


Do the products work on type 4 hair?

Yes, the Blueberry Conditioning Cleaner , Kokum Butter Deep Conditioner, Berry "4in1 Conditioner, oil blends, and Buttercreme' work very well for type 4 hair.


Which products can help with a dry, flaky, itchy scalp?.


  • Kokum Butter Deep Conditioner
  • Jojoba Rosemary Mint Oil


Which products can help me with my hair definition?

Hydration is critical for achieving maximum definition. Start by cleansing the hair deep with the Blueberry Conditioning Cleanser, follow up with the Berry 4 in1 Conditioner and/or Kokum Butter Deep Conditioner. For styling, use the Berry Honey 4in1 Conditioner as a base. As a cream, use the Curl cream or Buttercreme'. The final step would to be seal the moisture with the Jojoba Rosemary Mint Oil and/or Herbal Styling Jelly. Allow set/twists/braids to completely dry before unraveling style for the best results.


I have trouble sealing my ends; which product(s) should I use?

Seal with the Jojoba Rosemary Mint Oil. For kinky hair, use the Buttercreme' along with the oil.


My hair is super dry and doesn't seem like it's growing; which product(s) should I use?

All the products ensure moisture and hydration. The Kokum Butter Deep Conditioner will restore moisture and stimulates the scalp to get the blood flowing for growth. 


What products work best for seborrheic dermatitis?

The cleanser, deep conditioner, leave-in, and oil blend works best. All contain essential oils that help relieve dry, itchy scalp. Tea tree, rosemary, and peppermint oil are in this combination of both products. 


Which products work best for high-porosity hair?

The deep conditioner, leave-in, Styling jelly, oil blend, and creams work best for high-porosity hair.


Which products work best for low-porosity?

Everything works well for low-porosity strands. The items with protein contain one that is small enough in its molecular form to penetrate low-porosity hair.