FAQ

FAQ

"What is the shelf life of the products?"

Each product lasts up 2m-12m, the exact expiration date is indicated on each individual item.

"How long does processing and shipping take?"

1-2 weeks. Products are produced twice a month based on preorders. After complete processing, domestic shipping takes 3-5 business days and international shipping takes 7-21 business days.

Do I have to be natural to use the products?

No, the products can be used on relaxed, transitioning and natural hair.

Do the products work on type 4 hair?

Yes, the shampoo, deep conditioner, oil blends and buttercream styler work well for type 4 hair.

“I have a dry, flaky, itchy scalp, which product(s) can reduce those problems”?

The Moisturizing Shampoo, Moisturizing Conditioner, Moisture mask and Organic Oil Blend help soothe dry itchy scalp

“I have trouble with definition, which product(s) should I use”?

Moisture is the true definer. If you hair doesn’t curl or kink up when water hits then you have have damaged hair or a type don’t that doesn’t define. If you have curly hair; use the Styling Cream. If you have kinky hair; use the Buttercream styler. For added moisture; use the Hair Milk and/or Moisturizing Mist and seal with the organic oil blend.

“I have trouble sealing my ends, which product(s) should I use”?

Seal with the Organic Oil Blend For kinky hair; use the Buttercream styler.

“My hair is super dry and it doesn’t seem like it’s growing, which product(s) should I use?

The Moisture Mask and Organic Deep Conditioner help restore moisture and also stimulates the scalp getting the blood flowing for growth.  

Can these products be used on children and men’s hair?

Yes, the products are safe to use on children ages 2 and up if you want to use the products with Peppermint Oil. Any other product is safe to use. Men can use the products as well

"What products work best for sebborheic dermatitis?"

The Moisturizing Shampoo and Organic Oil blend. Both have essential oils that help relieve dry itchy scalp. Tea tree, rosemary and peppermint oil are in the combination of both products. 

"Which products work best for high porosity hair?"

The Moisturizing Shampoo, Protein Mask, Moisture Mask, Moisturizing Mist, Organic Oil blend, Buttercream styler and styling gel.

"Which products work best for low porosity?"

Everything works well for low porosity although if you suffer from extremely dry hair, refrain from the Protein mask and moisturizing mist.